Ask us anything. A person reads it, and a person replies.
At QloudRDP we value communication and appreciate the chance to talk to the people who use our servers. An enquiry, a problem at 3am, or feedback we will not enjoy reading: all three reach the same desk, and all three get answered.
Numbers that back up what the support desk promises.
Independently rated, and staffed around the clock across three dedicated desks.
Four doors, all of them open
At your service, always. Pick whichever channel suits the question, they all land with the same team, so nothing gets lost between them. The only difference is how fast you hear back.
Tell us the workload, not just the plan name
The more specific you are, the more useful the first reply is. What software, how many users, where they sit, and what broke if something did. We would rather send one good answer than four clarifying questions.
“If a cheaper plan will do your job, we will say so. That is the whole sales process.”
- Technical issue: include your server IP or order ID and the exact error text.
- Buying advice: name the software, the number of users and where they sit.
- Billing: quote the invoice number and the payment method you used.
- Anything urgent: WhatsApp beats this form at any hour of the day.
One office, Global server locations
Our live chat agents are available 24/7 to answer questions instantly, and you can follow us on social for status notes, updates and promotions. The company sits in Lucknow; the servers sit close to your users.
4/453, Vibhav Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India. Visits by appointment.
Technical support and live chat never close. Urgent out-of-hours issues reach the on-call engineer.
Written support in both, across WhatsApp, chat, email and tickets.
Ask about a specific region
Latency questions are answered with a test IP, not a promise.
United States
New York & Dallas
Canada
Toronto
Netherlands
Amsterdam · AMS-IX
Germany
Frankfurt · DE-CIX
United Kingdom
London · LINX
France
Paris
Russia
Moscow
India
Mumbai
Singapore
Singapore
UAE
Dubai
Hong Kong
Hong Kong
Australia
Sydney
These are the names in our reviews
Small team, no call-centre script, no tier-one deflection. Whoever picks up your message can reach the hypervisor, the billing system or the person who can, which is why customers name them instead of quoting a ticket ID.
First-login and setup problems, walked through step by step until the server actually works.
Credentials and access issues, with a calm explanation of what went wrong and why.
Clipboard, file transfer and RDP configuration, the small settings that break a workflow.